FAQs

No, we welcome new patients as well as existing ones. Simply call us on 0208 658 2300 and our reception team will help book you in.

Yes, you can call and speak to a member of our reception team, who can either offer non-emergency advice over the phone or arrange for one of our vets to help, without you needing to visit in person straight away.

Both. Alongside treating pets when they’re unwell, we also offer healthy living plans and preventative treatments, such as vaccinations, flea control and weigh-in sessions, to help keep pets well for longer.

You can visit our surgery and make an appointment at reception with a member of our admin team, or call ahead first. Our vets will then examine your pet, identify the cause of any problem, and recommend a suitable course of treatment.

Yes, we’re an accredited member of the Royal College of Veterinary Surgeons, the leading regulatory body for the veterinary profession in the UK.

Yes, we’re registered as an Official Veterinarian, which allows us to authorise travel health certificates for pets that meet the eligibility criteria.

We’ve been treating pets in the Eden Park area since 1998, and our small team of vets and admin staff have decades of combined experience between them.

We offer free pet advice by phone, so you can talk through a concern with our team before deciding whether your pet needs to be brought in.

Yes, we’re open on Saturdays from 9:00am to 12 noon, as well as Monday to Friday from 9:00am to 6:30pm.

We’re based at 438 Upper Elmers End Road, Eden Park, Beckenham, Kent, BR3 3HQ.

Yes, you’re welcome to visit us and book an appointment at reception with a member of our admin team, as well as calling ahead.

As set out in our data collection policy, we only process client data for specified purposes with a clear legal basis, may share it with relevant third parties such as laboratories or debt recovery agencies where necessary, and retain it for a defined period. You also have rights over your data, including the right to complain to the Information Commissioner’s Office.

We provide a full course of initial vaccinations for new pets, followed by booster shots later on, to protect against a range of serious and potentially fatal diseases specific to your pet’s species.

We can microchip your pet as part of a routine visit. It’s currently a legal requirement for all dogs over eight weeks old, and the procedure itself is quick and painless.

We have our own X-ray imaging equipment for locating breaks, fractures and other internal issues, along with an on-site laboratory for blood testing, so many diagnoses can be made quickly without needing to refer elsewhere.

Yes, we offer regular weigh-in sessions and can put together a tailored nutrition and exercise plan to help your pet reach and maintain a healthy weight.

Yes, when the time comes, we provide a calm and peaceful environment for euthanasia, giving owners the chance to say goodbye, carried out with care by trained professionals.

We don’t arrange pet insurance ourselves, but we’re happy to advise on the level of cover that might suit your pet based on their age, lifestyle and medical history.

Our pet dentistry service covers everything from routine check-ups and x-rays through to tooth extraction and oral surgery, helping to keep your pet’s teeth and gums healthy.

Yes, alongside routine and preventative care, we provide emergency treatment for pets that are suddenly taken ill or injured, with our surgeons and their team working to keep them calm and comfortable.

If you’re unsure, it’s fine to call first. Our team can talk through your pet’s symptoms with you and help you decide whether a check-up appointment is the right next step.

This can often be arranged, but bear in mind your pet must wait 21 days after a rabies vaccination before they’re eligible to travel, so it’s best to plan ahead rather than leave it until close to your travel date.

Neutering isn’t just about preventing unwanted litters. It’s also linked to calmer, less territorial behaviour and a reduced risk of certain cancers later in life, which is worth considering even for pets that stay indoors.

Our Help & Advice section includes articles on topics such as helping a new puppy settle at night, recognising the signs of lungworm, and reasons a dog might go off their food, alongside the general advice our team can offer over the phone.